Need help?
Frequently Asked Questions
Shipping & Delivery
Yes, we deliver both within Kuwait and worldwide.
• Kuwait Orders: Delivered within 1–2 working days. Free delivery on orders over 50KWD.
• International Orders: Shipped via express couriers. Fees calculated at checkout. Delivery time: 3–7 working days (customs charges may apply based on destination).
Free delivery on orders over 100KWD
Orders are typically packed and shipped within 24 hours (excluding weekends & holidays). Once shipped, you’ll receive a tracking link via email or SMS.
Returns & Exchanges
We accept returns within 7 days of receiving your order if the item is:
• Unused, unworn, and in its original packaging
• Not part of a final sale, promo, or custom order
Please email us at support@lavang.com with your order number and reason.
Or whatsapp no. +96599976769
You can apply a photo for the product
We’ll walk you through the steps.
Return shipping costs are the buyer’s responsibility unless the item arrived damaged or incorrect.
Product Details & Care
Our pieces are crafted from high-grade stainless steel or brass , 18K gold plating, and selected natural stones. We focus on durability, shine, and elegance.
Our jewelry is made to last — but to keep it looking its best:
• Avoid perfumes, chlorine, or lotions directly on the piece
• Store in a dry pouch
• Wipe gently after u
We review repair requests case by case. If you experience any issues, send us a photo and order number — we’ll let you know what can be done.
Orders & Payments
We accept Visa, MasterCard, KNET, and other secure payment options.
Once an order is confirmed, it enters processing right away. We’re unable to cancel or modify it — please double-check before checking out. otherwise the customer will pay the fees .
Packaging & Gifting
Yes! Every piece is packed in Lavang’s signature box or pouch, perfect for gifting. If it’s a surprise, you can add a gift package category.
Yes — digital gift cards are available in multiple amounts. Ideal for birthdays, anniversaries, or any different occasion.
Contact & Support
We’re here. Reach out via:
📧 support@lavang.com
📩 Or DM us on Instagram @la.vang
📞+965 99976769
We typically respond within 1 business day.